What to Do When It’s Your Data that Just Got Breached

“There are only two types of companies: those that have been hacked and those that will be hacked.”

–FBI Director Robert S. Mueller, III

We live in a world where your data can be breached in a heart-beat.

What is important is how you handle it.

For most of us, a data breach will be the result of a partner you depend on, maybe your merchant account provider, online software, Amazon Web Services, or hosting company. Here is a scary, Infographic on The World’s Biggest Data Breaches.

Years ago when I worked for software provider Convio, we experienced a data breach that compromised the email addresses and passwords of our nonprofit clients’ donors and members the same week Salesforce.com experienced a massive data breach.

Even if you don’t control the data, you’ve got  to be ready when a data breach affects your clients or donors.

Crisis mode is not the time to think through your plan of action.

Here are the top tips we’ve assembled, followed by one of the best examples of data breach communication we’ve ever seen.



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